In
February, we decided to finally tackle the kitchen,
which would be our biggest and costliest renovation. We spent
January getting estimates from plumbers, contractors, and
electricians. It took all of January because most
of them never returned our calls, the ones
who did and made appointments rarely showed up, and of
the final few,
only two submitted an estimate. (Not
to mention the tile guy "finalist" whose
estimate looked good so we hired him, he
said he'd start on Monday
at 9:00, and we never heard from him again.)
To summarize, we had to make six calls to
get one estimate.
For the
main project of knocking out a wall and reconfiguring a counter inot
a breakfast bar, we finally settled on the bid of someone
we'll call “Joe the Contractor.”
Joe said it would take a week, maybe ten
days. Did I mention that contractors live in their own time and space
dimensions?
Day 1: Joe never showed
up. He finally called and said he'd definitely be there
the next day.
Day 2: Joe showed up with
a helper. We were off to a good start.
Day 3: Joe's helper
showed up by himself. Joe called later and
explained the helper would remove the kitchen cabinets by himself.
The helper successfully accomplished this task.
Day 4: Joe showed up and
waited for his helper who never showed up. Joe complained
to me, “I just don't know about these guys. They say they
want to work and then disappear.” Hmmmm.
Day 5: Joe and another
helper removed the wall and kitchen sink. The hard
part was done! Or not.
Day 6: Joe started work
on the new countertop which would extend
out into the newly-opened space as a
breakfast bar. He was very proud of his carpentry
work and the new countertop looked
nice, although the bar part
seemed kind of small to me.
(It's important to note
here that St. Pauli Girl designed the new kitchen layout and went
over it detail by detail with Joe
before he began. Had I been in charge, I would have said,
“Well, we need a refrigerator, a microwave, and enough
storage for the paper plates, cups,
and sporks. That should do it.”)
When
St. Pauli Girl came home that day she had
a meltdown: the width of
the new countertop/breakfast bar was a good 20 inches less
than what she had specified. She called Joe and reminded him of the
measurements they had gone over,
stressing the "breakfast bar" part.
Day 7: Joe apologized,
tore off the countertop
and started a new one. He said, “I don't know, Dexter, maybe I
should start writing stuff down.”
Day 8: While we were
still waiting for the specially ordered laminate for the counter, Joe
had an electrician friend come in to re-route some of the wiring from
the old wall. Later that night, St. Pauli Girl noticed there was no
electricity in the entire east side of the
house.
Day 9: Saturday. The
electrician pointed out he had disconnected the ceiling fan the
previous day. I pointed out he had disconnected half of the house.
“No, just the ceiling fan,” he insisted.
I showed him the non-working half of the house. A
few hours later, we had electricity again.
As much as we liked how
hard Joe had been working, we really needed a break from him, so when
he reported that he'd be back on Sunday, I said, “Oh no, take a
break. Besides we'll be in church. And it's going to be a long
service. Like all day.”
Day 10: The laminate for
the countertop arrived. Joe carefully installed it, a
beautiful faux marble. I couldn't wait for
St. Pauli Girl to come home--she was going to love it!
Day 11: Time
to install the new sink that had been waiting in the garage for
weeks. Joe started on the cutout.
After a few hours of diligence and lots of noise,
I heard, “Damn!” followed by a
pounding on the countertop. Joe came to my
office and slammed open the door. “Dexter, you aren't going to
believe this.”
He led me to the kitchen
and showed the hole in the counter. “I read the sink specifications
on the box and cut the hole accordingly. Maybe I should have taken
the sink out and measured it.”
Yes, the hole was too big
for the sink. Joe proceeded to tear off the second
countertop, fresh laminate and all. We would have to order
more, which meant more waiting.
The
days had turned to weeks as we trudged through the project.
Joe went off and worked on someone
else's kitchen tasks while we continued
washing dishes in the small bathroom sink. Joe hinted that he
and another guy could tile the kitchen floor
while we waited. Imagining what that comedy of
errors might entail, we hired a
third-generation tile-ist (whose five
brothers also did tile/carpentry work) who
showed up on time and finished the entire floor and a
brick backsplash in two days.
After eleven days without
a dishwasher or kitchen sink, the
countertop installation was
a success on the third try; the sink and the plumbing were easy after
that. Later that day we let Joe know that he wouldn't be
needed for the rest of the kitchen (Phases II and
III). We called the tile guy to
finish the rest, and he and his partner had
it done in a day.
We have since scaled back
our future renovation plans. If we can't do it ourselves, it's not
going to happen.
OMG! Unbelievable!
ReplyDeleteMy lips are sealed! I won't divulge to anyone where you buried Joe!!
You and St. Pauli Girl deserve a medal each for your patience!
That Joe should be reported to whomever one reports such useless tradesmen! He should never be let loose on the unsuspecting public.
I bet you both really appreciate and enjoy your new kitchen! :)
I'm not sure there's anywhere to report someone for just being stupid. In his defense, he ate the cost of the multiple counter replacements. Not sure how he made any money on this project. But yeah, we'll stick with the tile guys instead. Thanks for the comment!
DeleteI am not surprised at all. I kid you not, I see this type of thing every week. As a Realtor I get a front row view of renovations and it's nearly always fumbling, bumbling, followed closely by WTF.
ReplyDeleteI find it interesting how hard it is to get contractors to actually return a phone call. I have a friend in Dallas that had a wiring problem which required holes to be cut into the drywall. She has called dozens of drywallers and either they don't call back or they don't show up. She has decided the holes bother her less than dealing with trying to find someone to fix it.
When I talk to my dad, we're always swapping contractor stories. He finally asked a friend of the family who's been a builder for 30 years on how to find good help. The builder replied, "When you find out, let me know. I can't get anyone either."
DeleteThanks for the comment!
Joe needs to get a nasty review on Yelp. What is it with these people, that they are universal flakes?
ReplyDeleteI don't know, but we sure have met a lot of these flakes the past few months. Thanks for the comment!
Delete